This is an exciting opportunity to join an established, family run business based in Meriden handling a book of commercial clients. The position is ideal for someone with a commercial insurance background to work within our existing business team, handling renewals.

Some key objectives and responsibilities include:

• Ensuring accuracy, efficiency and professionalism when dealing with both client and insurer and conducting related administration work: New business, Renewals, Mid Term Adjustments, Queries, Premium financing arrangements

• Ensuring all business activity fully complies with FCA regulation and company procedures

• Handling any complaints in accordance with regulation

• Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times

• Develop and maintain a professional working relationship with all clients and provide expert product advice and guidance

• Actively secure renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost-effective cover

• Identify and deliver or where appropriate forward appropriate cross-selling opportunities

• Conduct learning, training and assessment exercises

Skills required:

• Previous experience working in a Commercial insurance environment is essential

• Insurance qualifications are not required, but if you have none,  a desire to work towards at least attaining the Cert CII

• Excellent telephone manner and good communication skills

• A desire to learn and develop

• Experience using Acturis is preferred, but not essential

• Organised and the ability to multitask

• A good understanding of the compliance requirements of the role

• Excellent customer service skills

Rewards & Benefits:

• Competitive salary with annual pay review

• Hybrid working – once the training period is over you will benefit from 3 days in the office and 2 days at home

• Auto enrolment into the company’s pension scheme

• Group life cover – 4 times salary is payable as a result of Death in Service

• All employees can access company paid CII training and examinations, including time off, as well as a paid CII membership

• 25 days annual leave, increasing to 27 days after 5 years’ service and 28 days after 10 year’ service

• Working within a nice office environment with a supportive caring and positive culture

• Free onsite parking