A Contemporary Claims Experience
Should you need to claim, please call our dedicated claims team on 01564 730 900 (option 1) as soon as possible during office hours.
Out of office hours, please call your insurer directly. A list of insurer numbers can be found here (emergency claims contacts list) or please refer to your policy documentation.
How we help
Our claims team at Edwards Insurance Brokers utilise a modern approach to helping you in a time of crisis. We believe in keeping it simple.
Our collaborative approach is based on three key areas: the strong relationships we have with insurers and loss adjusters, the usage of technology where possible to speed the settlement process up and our personal approach – you will have a dedicated member of our claims team from first notification through to payment.
They know how the insurance industry works, so that you don’t have to.
We also work closely with a firm of chartered loss adjusters called Claims Equilibrium Club (CEC) when necessary. They can provide up to five hours of extra support at no charge to you. Should your claim be a major and complex loss, further options can be discussed.
We’ll spend time getting to know you and your needs, so that your claims experience is as stress free as possible. We do not rely on outdated claim forms. Our client relationships are built on open-communication and discretion.
Items that need to be provided (depending on the type of claim) may include but are not limited to: Photos / CCTV footage, a crime reference number, a repair quote (if costs are above £1000, please provide two) accident/incident reports, inspection records, invoices.
After your notification phone call, you can provide further claim details via out portal below, or email us directly at claims@edwardsinsurance.co.uk. Should you prefer to send any information to us by post instead, please do so.
Contact us to make a claim
Should you need to make a liability claim, please provide any formal notification of claim to us immediately and call us for further guidance.