Claims & Emergency Claims

Should you need to claim, please call our dedicated claims team on 01564 730 900 (option 1) as soon as possible during business hours.

For out-of-hours, please call your insurer directly. A list of insurer numbers can be found below or please refer to your policy documentation.

Our Claims Process

Our Claims Process: Simple, Supportive, and Efficient

At Edwards Insurance Brokers, we take a modern approach to help you during times of crisis, focusing on simplicity and support. Our claims process is built around three key areas:

We maintain strong relationships with insurers and loss adjusters to resolve your claims quickly and fairly. From your first notification through to payment, a dedicated member of our claims team will be with you every step of the way.

We also collaborate with Claims Equilibrium Club (CEC), a firm of chartered loss adjusters, who have a proven track record of getting claims dealt with quickly and usually with better outcomes than traditional methods.Our goal is to make your claims experience as stress-free as possible. We don’t use outdated forms and ensure clear, open communication with discretion.

Depending on the type of claim, you may need to provide items such as photos, CCTV footage, crime reference numbers, repair quotes, accident reports, and invoices.

After you notify us, you can provide more details via our portal or email us directly at claims@edwardsinsurance.co.uk. If you prefer, you can also send information by post.

Contact us to make a claim

Should you need to make a liability claim, please provide any formal notification of claim to us immediately and call us for further guidance.

We aim to respond to all enquiries promptly.

Please be aware this is a secure website.

Emergency Claims Contacts

If you have an emergency and you are unable to reach us, you may need to contact your insurer directly.

Alternatively your insurers claims contact details can be found on your policy wording. You should not call your insurer for an update on an existing claim.

Insurer list:

  • 01274 700 700
    0800 1388 114 for Emergency Church Assistance (Out of hours)
    0800 1388 116 for Glass replacement service (out of hours)

  • 01323 737 541
    0345 606 0431  (Out of hours)
    Glass replacement service: 0345 600 0148
    Glass replacement service 0345 145 0130 (Out of hours)

  • 0800 247 1902

  • Claims – 0345 603 8381

  • Motor – 0344 893 9545 – email: carclaims@allianz.co.uk
    Windscreen – 0844 875 2490

  • Motor: 0345 030 6925
    Home: 0345 030 6945

  • 0345 355 2227

  • Business Insurance – 0345 122 3283
    Motor – 0345 122 3018
    Fleet – 0345 125 8833
    Home – 0345 122 3019

  • 0345 600 2716

  • Home: 0330 124 5164
    Motor: 03333 058 120

  • Home: 0330 134 8162

  • 01403 232 323

  • Home – 0800 923 4200
    Motor – 0800 026 1751

  • Home: 0330 024 2255

  • Motor: 0330 123 5992

  • Commercial Property: 0800 085 3187
    Motor: 0808 100 8181

  • Aviva Claims: 0800 015 1498

  • XL Catlin: 0345 604 9718

  • 0344 770 9000

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